CCN | Call Centre Nucleus
Why Outsource? / Why South Africa?
Why South Africa?
A large part of South Africa's success as a host to international call centres is the result of the following facts:
• Offshore with certainty. South Africa is broadly neutral when contrasted to UK operating environment.
• Stable and Open Investment environment.
• Infrastructure.
• Labour availability.
• Costs.
• Training & Quality.
• Management stretch.
• Health and Welfare.
• Considered near shore due to time zones similar to those of Europe. No productivity loss due to
different time zones. This enables management in the UK to have a normal working day and
to track customer services within a typical working day.
• UK consumer reaction is favourable to South Africa as opposed to India.
• An educated labour supply at cost-effective rates.
• Mature middle management experience and supply.
• All global technology partners have operations in South Africa.
• High unemployment rate.
• Government commitment with incentives.
• Reliable, first-world telecommunications infrastructure.
• Robust and cost-effective electricity supply.
• English diction and dialect proficiency.
• A favourable foreign exchange currency rate.
• Mature industry in domestic terms with sites as big as 1500 seats.
• Low attrition rate.
• South Africa offers multi-lingual skills for the European market with English as the commercial language .
