CCN | Call Centre Nucleus
Why CCN ?
Why CCN?
CCN is the largest privately owned South African contact management company, whose core competence lies in resource optimisation in the contact centre arena. Through improved focus and management, CCN brings rapid improvements
in efficiency and effectiveness. Supported by sustainable customer service, high-performance processes and world-class technology.
As a result in our many years of business CCN has managed to secure and maintain the contact centres for some of the largest and most prominent blue chip clients both locally and internationally.
Whether you want to increase the revenue potential of each customer contact, eliminate investments in ever changing technology or simply focus on your core business activities, we at CCN can provide the solution.
All our services are customised , based on a combination of client input , expertise and experience in the implementation of large integrated contact centres. For CCN it is essential that we are seen as an asset to your organisation and an extension of your brand.
CCN’s partnership approach is reinforced through its unique service offering. Every large client program has their own dedicated, branded and secure contact centre area to ensure the feeling and culture of the client organisation permeates the staff serving that client.
CCN is totally self sufficient in operational support and delivers all of its own recruitment, selection, induction, training, implementation, development, IT, quality management and coaching in house to ensure maintenance of high standards of service delivery.
This combined with our strong balance sheet and sustainable growth, ensures you are partnering with a company that can grow and develop long into the future.
CCN’s management processes, practices and its incredible people are enabled by world class technology and telephony. In order to provide sustained quality, reliability and current functionality, CCN implements a wide range of state of the art technology to ensure the best performance from a systems point of view.
