CCN | Call Centre Nucleus
Services
Our Services
Outsourced Solution
When working with blue chip clients from such diverse industries as telecommunications, automotive, financial services, consumer electronics, government, leisure and others, you have to provide an exemplary service to meet their exacting demands. Fortunately, when it comes to customer service, sales and technical support direct to the customer, CCN Outsourced Solutions not only meets client expectations, invariably we exceed them.
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Co-sourced Solution
There are several situations in which a client may opt to enter into a co-sourced or in-sourced relationship with CCN.
• Existing facilities in a labour market
that supports programme
requirements.
• Existing management team and
facilities in place; leveraging
existing clients assets.
• Facility and infrastructure are a
required; owned asset of the client.
• Contact centre operations are
uniquely dependent on the other
client-owned business processes (e.g. multiple products, fulfillment
requirements, escalation processes, work functions etc).
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Active Services
The CCN Active DR solution eliminates the need for an offsite “dark” recovery site, which may
never be used. Rather than utilising budget on a monthly retainer for a “dark” DR site, the same funds can be allocated to the CCN Active DR solution, a live site which will immediately deliver value.
• Our client places a number of
permanent seats in CCN’s
multi-client call centre facility.
• This embraces our philosophy of integrating people and infrastructure
by having agents on site, a clients product and service
knowledge is immediately accessible.
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(DBOT) Design, Build, Operate and Transfer
South Africa has seen a resurgent in interest from foreign companies looking to offshore their call centres here. This has been stimulated by a number of factors such as Cost reduction, Government incentives, English competency, Accent acceptability, Cultural Compatibility, Data Protection Compliance and Quality of Service. However, there are some inherent business and financial risks associated with off-shoring to a new destination and CCN believes they can offer a solution to mitigating these risks.
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Consulting
CCN Consultancy has the experience to offer efficient, yet cost effective solutions that ensure both short and long term returns with benefits.
With the blended experience within the contact centre industry, CCN CONSULTANCY will provide specialist advice and independent consultancy in the scoping, implementation, management, development and all round operation of Call Centres.
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