CCN | Call Centre Nucleus
Services / Active Services
Active Services
Active Disaster Recovery / Business Continuity
The CCN Active DR solution eliminates the need for an offsite “dark” recovery site, which may never be used. Rather than utilising budget on a monthly retainer for a “dark” DR site, the same funds can be allocated to the CCN Active DR solution, a live site which will immediately deliver value:
• Our client places a number of permanent seats in CCN’s multi-client
call centre facility.
• This embraces our philosophy of integrating people and infrastructure
by having agents on site, a clients product and service knowledge is
immediately accessible.
• Calls can be shared based on the following options:
- Percentage split of contacts eg. Voice, web, email and fax.
- Function, e.g. Customer Care, Sales or Technical Support.
Active Benchmarking
To help our clients achieve optimum performance, benchmarking is used to identify performance gaps:
• Evaluate the financial performance of your call centre against a replica of your call
centre. Compare the operating cost per seat of your call centre versus CCN’s.
• Benchmark your operational performance with regard to efficiency and
customer satisfaction against CCN’s performance.
• Share IP to close the gap between your call centre and CCN’s.
