CCN | Call Centre Nucleus
About us / Executive Team
Phumla Tshabalala
Operations Manager
Phumla is CCN's results-driven Operations Manager with 10 years call centre experience,
including 6 years experience in a management role.
She is skilled at taking over existing operations , implementing the strategies, processes and technologies to improve
performance and productivity in all areas.
She understands and can adapt to the unique dynamics
in both an in-house and
outsourced contact centre due to her vast experience in both environments.
Phumla has successfully developed multi-skilled, multi-disciplined
and multi-tasking teams to support the organisational and client’s operational, financial and quality objectives.
With her passion for people, coaching, training and people development have
played a pivotal role in the success of the contact centres she has managed.
Phumla won the Call Centre Manager of the year in 2006 at the annual Contact
in Gauteng Awards.
