CCN | Call Centre Nucleus
About us / Executive Team
Warrick Renney
Head of Professional Services and Consultancy
Warrick's telephony and contact centre career started in 1996 when he left the financial world (BMW Finance) to join the Telecommunications game with Alcatel Business Systems (a division of Fintech) where he soon became versed in the technical aspects of telephony and datacoms.
In 1999 Warrick joined CCN for the first time as the Business Development Manager and within 9 months moved into the role of Projects and Implementations Director. In this role Warrick was accountable for the IT, projects / implementations and software development for the company.
Warrick gained vast knowledge and masses of experience within these areas through the setting up of both local and international contact centres for a variety of blue chip companies.
In this role he led the CCN team in setting up of one of the first international VoIP circuits with Telkom SA when taking on an international client based in the UK. Warrick left CCN to start a new outsourced contact centre company as a shareholder and Operations Director.
Again Warrick headed up the operations and implementations and brought on board several local and international clients and projects once again with the use of VoIP for international clients.
In October of 2006 Warrick sold his shares to enter the world of independent consultancy. Working with many blue chip companies, public governmental departments in provision of auditing, feasibility and business case studies. He was also involved in the building of, implementing and fine tuning(optimising) their contact centres. Warrick rejoined CCN as Head of Professional Services and Consultancy in May of 2008.
Warrick has an extremely broad based detailed understanding of the South African and international contact centre industry. He is able to offer specialist contact centre advice to many companies within many different industries. His experience crosses over many of the contact centre areas including MIS, networking, VoIP, operations, CRM and Implementation / Project Management.
