CCN | Call Centre Nucleus
About us / Executive Team
Marlon Samson
Operations Manager
Marlon Samson has been working in the contact center industry since 1997 and has diverse experience in direct marketing, banking, retail, medical, tourism and the motor industry. Marlon has extensive experience in the design, setup and operational management of contact centres.
He has developed various customer experience management strategies for contact centres and has been
involved in the growth and development of leaders with customer and people management skill.
Marlon's focus is on creating a contact center operation that supports the strategic objectives of the organization and adds value to the bottom line. He does this by creating open positive relationships with his team to ensure a working environment where people feel motivated to develop themselves and deal with the challenges inherent in today's pressurised contact centers.
Marlon is currently an Operations Manager at Call Centre Nucleus and the key element of his role is in supporting his Contact Center Managers to deliver the mandates required by their client contracts, with a strong emphasis on customer experience management and people management.
